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Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Also Known As:
Counter Clerk
Counter Service Representative
Leasing Consultant
Rental Agent
Rental Assistant
Rental Associate
Rental Clerk
Rental Counter Clerk
Rental Sales Representative
Video Clerk
Wages
Annual wages for Counter and Rental Clerks in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2033 Projected Employment
420,800
4% Change From 2023
Explore Counter and Rental Clerks video
Tasks you might complete in a day.
- Allocate equipment to participants in sporting events or recreational activities.
- Keep records of transactions and of the number of customers entering an establishment.
- Compute charges for merchandise or services and receive payments.
- Answer telephones to provide information and receive orders.
- Provide information about rental items, such as availability, operation, or description.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Recommend and provide advice on a wide variety of products and services.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Reserve items for requested times and keep records of items rented.
- Compute charges for merchandise or services and receive payments.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Advise customers on use and care of merchandise.
- Rent items, arrange for provision of services to customers, and accept returns.
- Provide information about rental items, such as availability, operation, or description.
- Rent items, arrange for provision of services to customers, and accept returns.
- Recommend and provide advice on a wide variety of products and services.
- Reserve items for requested times and keep records of items rented.
- Answer telephones to provide information and receive orders.
- Explain rental fees, policies, and procedures.
- Inspect and adjust rental items to meet needs of customer.
- Prepare merchandise for display or for purchase or rental.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Subject areas you may need to master.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Strengths you may need in this role.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Reading Comprehension - Reading work-related information.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Repairing - Repairing machines or systems using the right tools.
- Social Perceptiveness - Understanding people's reactions.
- Writing - Writing things for co-workers or customers.
- Management of Material Resources - Managing equipment and materials.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Mathematics - Using math to solve problems.
- Persuasion - Talking people into changing their minds or their behavior.
- Active Learning - Figuring out how to use new ideas or things.
- Service Orientation - Looking for ways to help people.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Science - Using scientific rules and strategies to solve problems.
- Negotiation - Bringing people together to solve differences.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Operation and Control - Using equipment or systems.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Programming - Writing computer programs.
- Technology Design - Making equipment and technology useful for customers.
- Speaking - Talking to others.
- Coordination - Changing what is done based on other people's actions.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Time Management - Managing your time and the time of other people.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Instructing - Teaching people how to do something.
- Quality Control Analysis - Testing how well a product or service works.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Trunk Strength - Using your lower back and stomach.
- Near Vision - Seeing details up close.
- Hearing Sensitivity - Telling the difference between sounds.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Finger Dexterity - Putting together small parts with your fingers.
- Fluency of Ideas - Coming up with lots of ideas.
- Problem Sensitivity - Noticing when problems happen.
- Flexibility of Closure - Seeing hidden patterns.
- Spatial Orientation - Knowing where things are around you.
- Visualization - Imagining how something will look after it is moved around or changed.
- Time Sharing - Doing two or more things at the same time.
- Deductive Reasoning - Using rules to solve problems.
- Manual Dexterity - Holding or moving items with your hands.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Stamina - Exercising for a long time without getting out of breath.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Far Vision - Seeing details that are far away.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Sound Localization - Noticing the direction that a sound came from.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Speech Clarity - Speaking clearly.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Night Vision - Seeing at night or under low light.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Originality - Creating new and original ideas.
- Oral Expression - Communicating by speaking.
- Written Expression - Communicating by writing.
- Category Flexibility - Grouping things in different ways.
- Speed of Closure - Quickly knowing what you are looking at.
- Selective Attention - Paying attention to something without being distracted.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Oral Comprehension - Listening and understanding what people say.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Speech Recognition - Recognizing spoken words.
- Written Comprehension - Reading and understanding what is written.
- Information Ordering - Ordering or arranging things.
- Memorization - Remembering words, numbers, pictures, or steps.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")