Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also Known As:
Activities Concierge
Chef Concierge
Club Concierge
Concierge
Conference Concierge
Front Desk Agent
Guest Service Agent
Hotel Concierge
Lobby Concierge
Service Concierge
Wages
Annual wages for Concierges in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
46,700
2% Change From 2024
Explore Concierges video
Tasks you might complete in a day.
- Order flowers for guests.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Receive, store, or deliver luggage or mail.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Receive, store, or deliver luggage or mail.
- Provide directions to guests.
- Pick up and deliver items or run errands for guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Make travel arrangements for sightseeing or other tours.
- Perform office duties on a temporary basis when needed.
- Arrange for interpreters or translators when patrons require such services.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Order flowers for guests.
- Arrange childcare services for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Arrange for the replacement of items lost by travelers.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Provide food and beverage services to guests.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Clean and tidy hotel lounge.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Subject areas you may need to master.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Strengths you may need in this role.
- Active Learning - Figuring out how to use new ideas or things.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Mathematics - Using math to solve problems.
- Instructing - Teaching people how to do something.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Management of Material Resources - Managing equipment and materials.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Time Management - Managing your time and the time of other people.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Service Orientation - Looking for ways to help people.
- Social Perceptiveness - Understanding people's reactions.
- Persuasion - Talking people into changing their minds or their behavior.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Programming - Writing computer programs.
- Speaking - Talking to others.
- Operation and Control - Using equipment or systems.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Quality Control Analysis - Testing how well a product or service works.
- Science - Using scientific rules and strategies to solve problems.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Technology Design - Making equipment and technology useful for customers.
- Writing - Writing things for co-workers or customers.
- Coordination - Changing what is done based on other people's actions.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Reading Comprehension - Reading work-related information.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Negotiation - Bringing people together to solve differences.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Repairing - Repairing machines or systems using the right tools.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Finger Dexterity - Putting together small parts with your fingers.
- Time Sharing - Doing two or more things at the same time.
- Night Vision - Seeing at night or under low light.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Originality - Creating new and original ideas.
- Memorization - Remembering words, numbers, pictures, or steps.
- Fluency of Ideas - Coming up with lots of ideas.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Spatial Orientation - Knowing where things are around you.
- Near Vision - Seeing details up close.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Hearing Sensitivity - Telling the difference between sounds.
- Category Flexibility - Grouping things in different ways.
- Problem Sensitivity - Noticing when problems happen.
- Speed of Closure - Quickly knowing what you are looking at.
- Speech Clarity - Speaking clearly.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Stamina - Exercising for a long time without getting out of breath.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Written Expression - Communicating by writing.
- Speech Recognition - Recognizing spoken words.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Manual Dexterity - Holding or moving items with your hands.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Trunk Strength - Using your lower back and stomach.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Far Vision - Seeing details that are far away.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Deductive Reasoning - Using rules to solve problems.
- Flexibility of Closure - Seeing hidden patterns.
- Sound Localization - Noticing the direction that a sound came from.
- Visualization - Imagining how something will look after it is moved around or changed.
- Selective Attention - Paying attention to something without being distracted.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Oral Comprehension - Listening and understanding what people say.
- Oral Expression - Communicating by speaking.
- Written Comprehension - Reading and understanding what is written.
- Information Ordering - Ordering or arranging things.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")