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First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Also Known As:
Accounting Manager
Accounts Payable Supervisor
Accounts Receivable Manager
Administrative Supervisor
Customer Service Manager
Customer Service Supervisor
Office Coordinator
Office Manager
Office Supervisor
Staff Services Manager
Wages
Annual wages for First-Line Supervisors of Office and Administrative Support Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2033 Projected Employment
1,501,400
-4% Change From 2023
Explore First Line Supervisors of Office and Admin Support Workers video
Tasks you might complete in a day.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Develop or update procedures, policies, or standards.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Develop work schedules according to budgets and workloads.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Arrange for necessary maintenance or repair work.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Interpret and communicate work procedures and company policies to staff.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
- Compute figures such as balances, totals, or commissions.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Recruit, interview, and select employees.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Coordinate activities with other supervisory personnel or with other work units or departments.
Subject areas you may need to master.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Strengths you may need in this role.
- Reading Comprehension - Reading work-related information.
- Negotiation - Bringing people together to solve differences.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Speaking - Talking to others.
- Coordination - Changing what is done based on other people's actions.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Instructing - Teaching people how to do something.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Quality Control Analysis - Testing how well a product or service works.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Time Management - Managing your time and the time of other people.
- Mathematics - Using math to solve problems.
- Writing - Writing things for co-workers or customers.
- Active Learning - Figuring out how to use new ideas or things.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Service Orientation - Looking for ways to help people.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Science - Using scientific rules and strategies to solve problems.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Technology Design - Making equipment and technology useful for customers.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Material Resources - Managing equipment and materials.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Operation and Control - Using equipment or systems.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Social Perceptiveness - Understanding people's reactions.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Programming - Writing computer programs.
- Repairing - Repairing machines or systems using the right tools.
- Persuasion - Talking people into changing their minds or their behavior.
- Sound Localization - Noticing the direction that a sound came from.
- Speech Clarity - Speaking clearly.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Oral Expression - Communicating by speaking.
- Far Vision - Seeing details that are far away.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Selective Attention - Paying attention to something without being distracted.
- Speech Recognition - Recognizing spoken words.
- Originality - Creating new and original ideas.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Time Sharing - Doing two or more things at the same time.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Deductive Reasoning - Using rules to solve problems.
- Written Comprehension - Reading and understanding what is written.
- Information Ordering - Ordering or arranging things.
- Flexibility of Closure - Seeing hidden patterns.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Problem Sensitivity - Noticing when problems happen.
- Fluency of Ideas - Coming up with lots of ideas.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Written Expression - Communicating by writing.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Stamina - Exercising for a long time without getting out of breath.
- Visualization - Imagining how something will look after it is moved around or changed.
- Spatial Orientation - Knowing where things are around you.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Memorization - Remembering words, numbers, pictures, or steps.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Night Vision - Seeing at night or under low light.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Near Vision - Seeing details up close.
- Hearing Sensitivity - Telling the difference between sounds.
- Oral Comprehension - Listening and understanding what people say.
- Finger Dexterity - Putting together small parts with your fingers.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Manual Dexterity - Holding or moving items with your hands.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Trunk Strength - Using your lower back and stomach.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Speed of Closure - Quickly knowing what you are looking at.
- Category Flexibility - Grouping things in different ways.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")