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First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Bakery Manager
Delicatessen Manager
Department Manager
Department Supervisor
Grocery Manager
Key Carrier
Meat Department Manager
Parts Sales Manager
Shift Manager
Store Manager
Wages
Annual wages for First-Line Supervisors of Retail Sales Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
1,360,300
-5% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Review inventory and sales records to prepare reports for management and budget departments.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Inventory stock and reorder when inventory drops to a specified level.
- Establish credit policies and operating procedures.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Instruct staff on how to handle difficult and complicated sales.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Plan budgets and authorize payments and merchandise returns.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan budgets and authorize payments and merchandise returns.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Subject areas you may need to master.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Strengths you may need in this role.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Reading Comprehension - Reading work-related information.
- Mathematics - Using math to solve problems.
- Service Orientation - Looking for ways to help people.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Negotiation - Bringing people together to solve differences.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Repairing - Repairing machines or systems using the right tools.
- Speaking - Talking to others.
- Science - Using scientific rules and strategies to solve problems.
- Writing - Writing things for co-workers or customers.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Persuasion - Talking people into changing their minds or their behavior.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Coordination - Changing what is done based on other people's actions.
- Technology Design - Making equipment and technology useful for customers.
- Management of Material Resources - Managing equipment and materials.
- Active Learning - Figuring out how to use new ideas or things.
- Operation and Control - Using equipment or systems.
- Programming - Writing computer programs.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Time Management - Managing your time and the time of other people.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Quality Control Analysis - Testing how well a product or service works.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Social Perceptiveness - Understanding people's reactions.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Instructing - Teaching people how to do something.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Category Flexibility - Grouping things in different ways.
- Written Expression - Communicating by writing.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Stamina - Exercising for a long time without getting out of breath.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Oral Comprehension - Listening and understanding what people say.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Spatial Orientation - Knowing where things are around you.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Finger Dexterity - Putting together small parts with your fingers.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Deductive Reasoning - Using rules to solve problems.
- Oral Expression - Communicating by speaking.
- Speed of Closure - Quickly knowing what you are looking at.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Visualization - Imagining how something will look after it is moved around or changed.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Hearing Sensitivity - Telling the difference between sounds.
- Sound Localization - Noticing the direction that a sound came from.
- Time Sharing - Doing two or more things at the same time.
- Trunk Strength - Using your lower back and stomach.
- Selective Attention - Paying attention to something without being distracted.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Flexibility of Closure - Seeing hidden patterns.
- Manual Dexterity - Holding or moving items with your hands.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Speech Recognition - Recognizing spoken words.
- Fluency of Ideas - Coming up with lots of ideas.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Written Comprehension - Reading and understanding what is written.
- Problem Sensitivity - Noticing when problems happen.
- Originality - Creating new and original ideas.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Far Vision - Seeing details that are far away.
- Speech Clarity - Speaking clearly.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Near Vision - Seeing details up close.
- Memorization - Remembering words, numbers, pictures, or steps.
- Information Ordering - Ordering or arranging things.
- Night Vision - Seeing at night or under low light.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")