Passenger Attendants
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Also Known As:
Bus Aide
Bus Assistant
Bus Attendant
Bus Monitor
Fare Enforcement Officer
Transportation Aide
Wages
Annual wages for Passenger Attendants in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2033 Projected Employment
22,900
6% Change From 2023
Tasks you might complete in a day.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Adjust window shades or seat cushions at the request of passengers.
- Provide boarding assistance to elderly, sick, or injured people.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Perform equipment safety checks prior to departure.
- Respond to passengers' questions, requests, or complaints.
- Determine or facilitate seating arrangements.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Signal transportation operators to stop or to proceed.
- Explain and demonstrate safety procedures and safety equipment use.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Open and close doors for passengers.
Subject areas you may need to master.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Strengths you may need in this role.
- Social Perceptiveness - Understanding people's reactions.
- Science - Using scientific rules and strategies to solve problems.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Writing - Writing things for co-workers or customers.
- Negotiation - Bringing people together to solve differences.
- Mathematics - Using math to solve problems.
- Active Learning - Figuring out how to use new ideas or things.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Repairing - Repairing machines or systems using the right tools.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Management of Material Resources - Managing equipment and materials.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Service Orientation - Looking for ways to help people.
- Quality Control Analysis - Testing how well a product or service works.
- Speaking - Talking to others.
- Instructing - Teaching people how to do something.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Operation and Control - Using equipment or systems.
- Time Management - Managing your time and the time of other people.
- Programming - Writing computer programs.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Coordination - Changing what is done based on other people's actions.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Reading Comprehension - Reading work-related information.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Technology Design - Making equipment and technology useful for customers.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Persuasion - Talking people into changing their minds or their behavior.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Flexibility of Closure - Seeing hidden patterns.
- Time Sharing - Doing two or more things at the same time.
- Written Comprehension - Reading and understanding what is written.
- Speech Clarity - Speaking clearly.
- Manual Dexterity - Holding or moving items with your hands.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Finger Dexterity - Putting together small parts with your fingers.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Far Vision - Seeing details that are far away.
- Night Vision - Seeing at night or under low light.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Sound Localization - Noticing the direction that a sound came from.
- Written Expression - Communicating by writing.
- Oral Comprehension - Listening and understanding what people say.
- Deductive Reasoning - Using rules to solve problems.
- Information Ordering - Ordering or arranging things.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Visualization - Imagining how something will look after it is moved around or changed.
- Spatial Orientation - Knowing where things are around you.
- Memorization - Remembering words, numbers, pictures, or steps.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Problem Sensitivity - Noticing when problems happen.
- Selective Attention - Paying attention to something without being distracted.
- Speech Recognition - Recognizing spoken words.
- Near Vision - Seeing details up close.
- Trunk Strength - Using your lower back and stomach.
- Category Flexibility - Grouping things in different ways.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Hearing Sensitivity - Telling the difference between sounds.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Fluency of Ideas - Coming up with lots of ideas.
- Originality - Creating new and original ideas.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Stamina - Exercising for a long time without getting out of breath.
- Oral Expression - Communicating by speaking.
- Speed of Closure - Quickly knowing what you are looking at.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")