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Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also Known As:
Docent
Lobby Attendant
Ticket Attendant
Ticket Taker
Usher
Visitor Services Assistant
Visitor Services Associate
Visitor Services Representative
Visitor Services Specialist
Wages
Annual wages for Ushers, Lobby Attendants, and Ticket Takers in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2033 Projected Employment
122,700
3% Change From 2023
Explore Ushers, Lobby Attendants, and Ticket Takers video
Tasks you might complete in a day.
- Give door checks to patrons who are temporarily leaving establishments.
- Schedule or manage staff, such as volunteer usher corps.
- Page individuals wanted at the box office.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Search for lost articles or for parents of lost children.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Manage inventory or sale of artist merchandise.
- Work with others to change advertising displays.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Clean facilities.
- Lead tours and answer visitors' questions about the exhibits.
- Distribute programs to patrons.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Manage inventory or sale of artist merchandise.
- Settle seating disputes or help solve other customer concerns.
- Manage informational kiosks or displays of event signs or posters.
- Settle seating disputes or help solve other customer concerns.
- Schedule or manage staff, such as volunteer usher corps.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
Subject areas you may need to master.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Strengths you may need in this role.
- Writing - Writing things for co-workers or customers.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Repairing - Repairing machines or systems using the right tools.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Management of Material Resources - Managing equipment and materials.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Service Orientation - Looking for ways to help people.
- Active Learning - Figuring out how to use new ideas or things.
- Persuasion - Talking people into changing their minds or their behavior.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Negotiation - Bringing people together to solve differences.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Operation and Control - Using equipment or systems.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Speaking - Talking to others.
- Mathematics - Using math to solve problems.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Social Perceptiveness - Understanding people's reactions.
- Reading Comprehension - Reading work-related information.
- Coordination - Changing what is done based on other people's actions.
- Programming - Writing computer programs.
- Instructing - Teaching people how to do something.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Quality Control Analysis - Testing how well a product or service works.
- Science - Using scientific rules and strategies to solve problems.
- Time Management - Managing your time and the time of other people.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Technology Design - Making equipment and technology useful for customers.
- Problem Sensitivity - Noticing when problems happen.
- Memorization - Remembering words, numbers, pictures, or steps.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Sound Localization - Noticing the direction that a sound came from.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Fluency of Ideas - Coming up with lots of ideas.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Selective Attention - Paying attention to something without being distracted.
- Stamina - Exercising for a long time without getting out of breath.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Manual Dexterity - Holding or moving items with your hands.
- Near Vision - Seeing details up close.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Oral Comprehension - Listening and understanding what people say.
- Oral Expression - Communicating by speaking.
- Category Flexibility - Grouping things in different ways.
- Time Sharing - Doing two or more things at the same time.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Trunk Strength - Using your lower back and stomach.
- Speech Recognition - Recognizing spoken words.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Far Vision - Seeing details that are far away.
- Written Expression - Communicating by writing.
- Originality - Creating new and original ideas.
- Information Ordering - Ordering or arranging things.
- Speed of Closure - Quickly knowing what you are looking at.
- Night Vision - Seeing at night or under low light.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Hearing Sensitivity - Telling the difference between sounds.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Written Comprehension - Reading and understanding what is written.
- Deductive Reasoning - Using rules to solve problems.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Flexibility of Closure - Seeing hidden patterns.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Visualization - Imagining how something will look after it is moved around or changed.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Finger Dexterity - Putting together small parts with your fingers.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Spatial Orientation - Knowing where things are around you.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Speech Clarity - Speaking clearly.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")